AUSLIVE Entertainment Centre - DVD Store Policy



AUSLIVE - DVD STORE POLICY
GENERAL Please be aware that by bidding on auction or purchasing goods from a "Buy it Now" offer, you are entering into a legally binding contract with AUSLIVE ENTERTAINMENT CENTRE. Please make sure you are happy with all the terms and conditions before bidding or buying our products and services. All correspondences should include eBay User ID or Transaction Record Number (TRN) if applicable. PLEASE DO NOT USE ITEM NUMBER !!! While all care is taken, any errors or omissions of product details in our eBay listing are unintentional. All images contained within our eBay listing are for display purposes only. DVD cover image might be slightly different due to a different production year. All sales are 100% final unless the item is not as describe. After winning the auction, you will be able to check-out, complete the payment and finalise your purchase without waiting for an email confirmation from eBay. If you intend to check-out later, you will be notified via e-mail that you are the winning bidder/buyer within one hour after the purchased.
The message will contain a link to our simple and secure check-out system, where you will be able to quickly and conveniently pay for your purchase. For international customers, please note that unless otherwise stated all DVDs on our listing are formatted for the Australian market - PAL format and Region 4. PAYMENT All payment must be made in Australian Dollar complete with eBay User ID or Transaction Record Number (TRN) which will be provided to you via email once purchase has been made. PLEASE DO NOT USE ITEM NUMBER AS REFERENCE!!! Failure to include reference as per our request will cause the fund unidentified & delay the delivery progress. Forward only the exact payment for your purchase. Any overpaid amount will not be refund. Full payment should be made within 5 business days from the close of auction date. If payment is not received within 10 business days after the auction closed, AUSLIVE ENTERTAINMENT CENTRE reserve the right to relist the item and filed a non paying bidder alert against you. Non paying bidder alert will be filed according to the eBay Non-Paying Bidder Policy and negative feedback will be left to those who do not wish to pay for what they have bought. The accepted payment method is shown below. AUSLIVE's financial account is held with National Australia Bank. Once purchase has been made, we will forward our financial institution details or other information (such as mailing address or paypal email address) for you to arrange the payment. For money order and netbanking / branch deposit (from a non National Australia Bank), please allow at least 3 working days to have the payment shown up and cleared before the shipment. Once full payment of the purchase shown up and tracked down by AUSLIVE, purchased will be shipped out via AustPost within 1 - 2 business days. SHIPPING & HANDLING (S&H) We ship worldwide. Local pick-up STRICTLY not available. Buyer have to pay for Shipping & Handling (S&H) fees. Estimated delivery times within Australia is 2 - 7 business days after the purchase leave our warehouse. International deliveries (via Airmail) may takes up to 14 business days. We ship Monday to Friday excluding Victorian public holiday. Please note that public holiday of other states may also effect the delivery progress. Furthermore, delivery during the peak season (such as Christmas, etc) may become slow due to the busy traffic of AUSTPOST. To be eligible for discounted combine shipping shown above, all items must be deliver as one parcel to one delivery address only. Insurance is optional, but we STRONGLY urge all customers to take this option. By purchasing any items with AUSLIVE without including insurance on payment, that means, you have read and agreed with our DVD Store Policy and will take the responsible by yourself if the item loss / theft / damaged during the delivery progress. Any eBay or Paypal item not received /item damaged dispute WILL NOT have any power upon the above statement if the insurance is not exercised. In other words, we will not cover for any loss / theft / damage caused during shipping, unless the article is insured. For International buyers, all goods are shipped from Australia and would need to pass through your country's custom department. Please be aware that AUSLIVE ENTERTAINMENT CENTRE takes no responsibility for any import or sales tax which may be charged by your local customs. If you have any queries regarding this, please contact your local tax office before proceed with the bidding/buying. If the shipment is returned to us (due to insufficient address, incorrect address, unclaimed or does not have a reason enclosed) and it is a clear error by the buyer for whatever reason, we expect the buyer to pay the cost of the repeated S&H cost BEFORE attempting to ship again. AUSLIVE ENTERTAINMENT CENTRE will only cover the second delivery charge when the error is made by AUSLIVE ENTERTAINMENT CENTRE. If delivery address is different to those stated on your eBay account. You have to let us know via eBay message and on your Paypal payment note section (if intending to pay by using Paypal). We categorized our S&H charges into 2 types (Normal DVD or Box Set DVD). For detailed of S&H fees, please refer to the table shown below. RETURN We understand that you may not always be completely satisfied with your purchase. With this in mind, we have done our best to make exchanging or returning products as easy, and convenient as possible. All the purchase are non-returnable and non-refundable unless the product is defective (in other words manufacturer faulty) or incorrectly ship. AUSLIVE cannot accept a faulty return in which a DVD will not play on a particular DVD player, but work in other units. Should you encounter this, we suggest you try an alternative player to establish the exact fault source. Faults in disks will only occur at the same point in a disk even when using different DVD players. If the fault experienced is random (even in different players) this is another indication that servicing of the player may be required. Liability can not be accepted for any problems arising as a direct result of mishandling the products. (eg: surface scratches and or damage caused by the customer or postal system). AUSLIVE provide NO EXCHANGE or RETURN for the items purchased other than defective (manufacturing faulty) or incorrectly delivered. Any item incorrectly ship to you or if you receive a defective item, please email us your eBay user ID, item title & nature of defect within 10 days of delivery to obtain a "Return Authorization" (which must be included with your return to have it processed). Unauthorized returns may be refused or disregarded. Any items returned to us must be securely packaged and wrapped. If it is incorrectly ship by AUSLIVE, products can ONLY be returned if it meets all the criteria stated below: - Brand New / Unused - Sealed / Unopened - Good condition as originally supplied - Ship back to us within 10 days from the date of "Return Authorization" given If the product is defective, products can ONLY be returned if it meets all the criteria stated below: - Good condition as originally supplied - Ship back to us within 10 days from the date of "Return Authorization" given Please note that for all returned products, we will verify the condition before sending out a replacement. Once the return has been approved, we will ship you a replacement for the item(s) via standard post for you with no extra charge. If the package was returned by a shipping method other than regular/registered post, AUSLIVE reserve the right to decide on the amount of shipping refund provided based on the cost of a regular post shipment. Compensation for the shipping costs will be provided by the issue of a free shipping coupon to use in AUSLIVE online store. No compensation for shipping costs will be provided for other methods of shipment such as Air Mail, Courier services, Express Mail or Next Day Delivery services. CANCELLATION You can cancel your order if it has not been processed for shipment. However, orders are generally processed by our system for shipment within an hour of when the order is placed. Once our system processes the order (i.e. forwards it to our warehouse for shipment), cancelling the order is no longer possible – even if the order has not yet actually shipped. This is because we ship from many different locations and we can not stop an order once it has been routed to one of these warehouse centers for fulfillment. A cancellation fee of 10% of the total purchased will apply on those items won by buyers who do not wish to purchase the item. STOCK AVAILABILITY Most of the items should be available on our warehouse. Few items might be out of stock due to the strong demand within a short period of time. Usually we will refill our stock within 2 - 7 working days. We are not responsible if an item goes out of stock due to out of production, in this event, we will refund the full amount to you.